General Terms and Conditions

As of: 22.08.2022


1) Scope and Contract Parties
2) Conclusion of Contract
3) Right of Withdrawal
4) Consequences of Withdrawal
5) Prices and Additional Costs
6) Discounts and Coupon Codes
7) Payment and reservation of title
8) Shipping Conditions and Costs
9) Warranty and Customer Complaints
10) Liability
11) Applicable law and place of jurisdiction
12) Data protection
13) Final provisions


1) Scope and Contract Parties

1.1 Operator of the online shop and your contract partner is

Monika Graber, owner of the non-registered sole proprietorship WHEEL SISTERS

Frindorfstraße 14

8062 Kumberg


hereinafter referred to as “WHEEL SISTERS”.

1.2 These General Terms and Conditions (GTCs) shall apply to all purchases in the online shop completed between you, the Customer, and WHEEL SISTERS. During the order process in the online shop you agree to the version of the GTCs valid at the time of order placement.

1.3 The general language of correspondence and contract language shall be English.

1.4 WHEEL SISTERS shall be entitled to amend these General Terms and Conditions at any time and without giving prior notice. These changes do not apply to orders placed before a new version of the GTCs was published on the website


2) Conclusion of Contract

2.1 You must be 18 years of age or older to be able to place an order in our online shop and to conclude a contract. If you are under 18 years of age, you must have the consent of a legal guardian to be allowed to place an order with us.

2.2 Our product presentation in the online shop shall not constitute a binding sale offer. The order and the resulting binding purchase offer is made by you, the Customer, when you click the button “Place order” after the billing and delivery information has been completed in full.

2.3 The contract shall come into force through the acceptance of the order by WHEEL SISTERS when an order confirmation is sent by email.

2.4 As soon as you have confirmed your order on the checkout page and the order has been completed, we shall send you an order confirmation to the email address you provided when placing the order. The contract shall be deemed to have been fulfilled by both sides as soon as we have received your payment and you have received your order.

2.5 If we cannot complete your order or can only complete your order in part, we shall inform you of this as soon as possible via the same email address and discuss how to proceed further.

2.6 If, after conclusion of contract, WHEEL SISTERS is, through no fault of their own, not able to deliver the ordered items, for example, because suppliers do not fulfil their contractual obligations towards us and/or do not do so in a timely manner, we shall inform you immediately and, if necessary, reimburse payments already made.


3) Right of Withdrawal

3.1 You have the right to withdraw from the purchase without stating any reasons within 14 days of accepting the goods. The withdrawal period shall begin from the day when you, or a third party named by you who is not the contracting carrier, take(s) possession of the goods. It shall be sufficient to send the notice of withdrawal within the withdrawal period without stating reasons.

3.2 In the case of withdrawal, a refund of the purchase price shall only be provided if the goods received are returned. This is conditional to the goods being returned in an unused and resellable condition.

3.3 The costs of return are to be borne by you.

3.4 In the case of items that are damaged or impaired by signs of use, WHEEL SISTERS shall charge an adequate compensation for decrease in value. The same shall apply when component parts (such as tapes or stickers) are missing from the returned items.

3.5 To exercise your right to withdraw, you must send us a clear statement (in the form of a letter sent by post or an email) informing us of your decision to withdraw from the contract. You can use the withdrawal form template attached for this purpose.

Please send your notice of withdrawal to:

Monika Graber, owner of the non-registered sole proprietorship WHEEL SISTERS
Frindorfstraße 14
8062 Kumberg

Template – Withdrawal Form

(If you want to cancel your order, please fill out this form and send it back to us.)



Monika Graber, owner of the non-registered sole proprietorship WHEEL SISTERS

Frindorfstraße 14

8062 Kumberg




I hereby withdraw from the contract of sale for the following goods

Ordered on  / received on

Order number

Your name

Your address

Place, date, signature


4) Consequences of Withdrawal

4.1 If you withdraw from a contract of sale, we shall return all payments received from you, including shipping costs.

4.2 You must promptly return the goods by post or in person, at the latest within fourteen days from the day on which you informed us of your withdrawal from the contract of sale.

Please send your goods to:

Monika Graber
Frindorfstraße 14
8062 Kumberg

4.3 The costs of return shipping shall be borne by you.

4.4 The refund is usually made fourteen days after we have received the returned goods. For this refund we shall use the same payment method that you used for the original transaction, unless expressly agreed otherwise. No charges are levied to undertake this refund.

4.5 We are entitled to refuse refund until we have received the items.


5) Prices and Additional Costs

5.1 Unless otherwise stated, all product prices in the online shop are gross prices given in euros, which include the statutory value added tax (20%) applied in Austria and exclude shipping costs and all expenses incurred due to shipping (import /export fees, customs duty, etc.).

5.2 The applicable prices for the products offered are those listed on the day on which you, the Customer, submit the order. The prices shall remain binding until the order has been confirmed by WHEEL SISTERS.


6) Discounts and Coupon Codes

6.1 Discounts provided by so-called Coupon Codes give you the opportunity to gain a discount on the total in your shopping cart.

6.2 This Coupon Code can be a percentage or a specific amount in euros, which shall be deducted from the sum in the shopping cart. There are also Coupon Codes that provide a reduction of shipping costs.

6.3 To apply the discount, enter the valid Coupon Code into the applicable field on the shopping cart page and confirm. The discount granted will then immediately be shown in the shopping cart.

6.4 Only one discount code can be applied per purchase.

6.5 The value of the discount cannot be exchanged for cash.

6.6 Coupon Codes have a limited validity.

6.7 Discount codes cannot be combined with other discount campaigns.

6.8 In addition, the conditions printed on the coupon or campaign shall apply.


7) Payment and reservation of title

7.1 The purchase price can either be prepaid using bank transfer or paid via the electronic payment service PayPal.

7.2 In the case of prepayment, we shall provide you with the invoice amount and our bank details in the order confirmation. The invoice amount shall be due for payment immediately and must be credited to our account at the latest within 7 working days.

7.3 Our bank details are as follows:

Account holder: Monika Graber

IBAN: AT14 2081 5000 0130 0169


Bank: Steiermärkische Sparkasse

Text: Your order number


7.4 If paying by PayPal, you will be forwarded to the PayPal page to complete the payment process there.

7.5 As soon as we have received the payment, the goods will be sent to the delivery address provided.

7.6 If you do not meet your payment obligations within the period allowed for payment (7 working days), either in part or in whole, we shall send you two payment reminders. 14 days after your order placement, we shall send a formal notice with request for payment including statutory interest on late payment to the amount of 4%.

7.7 The goods shall remain the property of Monika Graber, owner of the non-registered sole proprietorship WHEEL SISTERS, until full payment has been made.


8) Shipping Conditions and Costs

8.1 Unless otherwise specifically agreed, shipping (delivery of the order) shall take place only after the purchase price, including incurred shipping and other costs, has been credited to the WHEEL SISTERS account given above.

8.2 The delivery shall be made to the delivery address you provided. In the case of incorrect, incomplete or unclear information, you bear all costs thus incurred.

8.3 WHEEL SISTERS ships worldwide.

8.4 WHEEL SISTERS is not liable for non-culpable delays in delivery due, for example, to force majeure, traffic congestion, poor weather conditions, unusual, unexpected holding by the customs authorities, etc., nor shall you be entitled to withdraw from the purchase contract or to compensation for damages.

8.5 WHEEL SISTERS reserves the right to make partial deliveries if not all ordered products should be in stock. We shall inform you if this should be the case.

8.6 WHEEL SISTERS is a small business and we do our best to deliver as quickly as possible. All stocked products will be sent within 2 working days. If a product is unavailable, we will contact you via email to arrange a new delivery date.

8.7 The delivery of the goods is carried out via our central storage facility in Kumberg (Austria), where the place of fulfillment is also located. During shipping, the risk shall be transferred to you as soon as WHEEL SISTERS has consigned the goods to the carrier.

8.8 You shall bear all costs for the shipping of the ordered items. Shipping costs consist of postage and packaging costs. They can always be found broken down on the page/link Shipping Costs and are displayed for shipping within Austria or abroad before order completion.

8.9 The shipping costs are gross prices given in euros including Austrian value added tax (20%).

8.10 Shipping costs exclude all expenses resulting from shipping (import /export fees, customs duty, etc.).

8.11 In the case of shipping abroad, you are obliged to arrange the necessary permissions for export, import, customs and others.

8.12 List of all shipping countries and costs. See here.


9) Warranty and Customer Complaints

9.1 You shall undertake to check the goods for completeness and condition immediately upon receipt. Any complaints with regard to quality and completeness must be communicated to WHEEL SISTERS immediately in writing, at the latest 48 hours after delivery, providing a detailed description of the defect, otherwise the delivery shall be deemed to have been accepted.

9.2 WHEEL SISTERS shall not be liable for damages occurred in transit or damages resulting from inappropriate storage of the goods by you or by a person you entrusted with the goods.

9.3 If the product should exhibit defects at the time of delivery, you shall be entitled to rectification of the defect within the statutory warranty period. If this should not be feasible, we shall grant you a reduction in price or, if possible, send you a new product. If there is something wrong with your order, please contact WHEEL SISTERS via so that we can help you as soon as possible and find a solution for you.


10) Liability

WHEEL SISTERS shall not be liable for damage due to force majeure, other contractual agreements, or contract violations due to slight negligence. The same shall apply to contract violations by auxiliary persons and substitutes.


11) Applicable law and place of jurisdiction

11.1 Each order shall be exclusively subject to Austrian law, excluding reference provisions to other jurisdictions and excluding the UN Sales Convention. However, as stated in article 5 para. 2 of the 1980 Rome Convention, mandatory consumer protection regulations in the home country of the Customer shall apply.

11.2 The place of jurisdiction is the competent local court for the place of business of WHEEL SISTERS.


12) Data protection

12.1 You agree to your personal data – specifically name/company, date of birth, company registration number, business address and other addresses, telephone number, email address, bank details, credit card details, VAT number – being collected, saved and processed electronically for purposes of contract fulfilment as well as for this company’s own advertising purposes, for example for sending offers, advertising brochures and newsletters (on paper and electronically).

12.2 You agree to the receipt of email advertising until notice to the contrary has been given.

12.3 This agreement can be withdrawn in writing at any time by sending an email or a letter to the contact information found in the header of the General Terms and Conditions.


13) Final provisions

In the event that any provision of these General Terms and Conditions should be invalid, the remainder of the contract shall remain effective. Instead of the invalid provision, the relevant statutory regulations shall apply.

Any other contractual provisions shall require explicit written agreement.